FAQ

Questions and answers

What people ask before they install, buy a licence or get help.

How do I get a licence after the trial?

Send a licence request from the same form, choosing Full licence. Each licence is for one user on one computer and covers every supported Revit year. We reply by email with the key and the next steps.

Is there a trial?

Yes: 14 days, every tool, on one computer, no card needed. Fill in the form, download, and the trial key arrives by email once approved. When it ends, request a full licence; your settings and history stay.

How does a licence work?

One licence covers every supported Revit year (2022–2027). You activate once with your email address and an NX- key, and the licence then works on that one computer for that Windows user. Moving to a new computer? Contact us and we’ll release the old one. Offline use keeps working for 24 hours after the last check, never past the licence end date.

How long does a request take?

Requests are handled by a person. The licence key arrives by email once approved.

Why does Windows or Revit warn me when installing?

The installer is not yet code-signed, so Windows SmartScreen shows “Unknown publisher” (More info → Run anyway) and Revit asks once whether to load the add-in (Always Load).

Does it change my model without asking?

No. Every tool previews its changes first, writes them as one undo step, and skips elements it cannot change safely (pinned, grouped, borrowed by another user) with a reason.

Where do I get help?

Use the contact form for questions or support. When you report a problem, attach the latest log file from the tool’s Logs folder. Each tool keeps its own. Most are under %APPDATA%; Sheet Revisions and Erection Sequence keep theirs under %LOCALAPPDATA%.

What is free, and what needs a licence?

Sheet Revisions is free. Download, install and use it with no licence key. Smart Select will also be free when it is released. The other eight released tools (Excel Sync, Schedule to Excel, Batch Export, Change Title Blocks, Legend Tools, Check Assembly Names, Erection Sequence and Dimension Text) need a licence or the 14-day trial.

How do updates work?

When an update is ready, Nexaura tells you when Revit starts or when you open a tool. It downloads the update in the background and checks it before it installs. When you close Revit, it asks what to do: Update now, Schedule update (tomorrow, in 3 days or in a week) or Cancel. The update installs once every Revit window is closed. Some updates are required. A required update has a deadline. After that date the tools are locked until you install it: choose Update now when you close Revit (you need an internet connection). Older Nexaura versions that use the retired licence check are told to install the latest version from nexaura.app and activate it with their licence key.

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