Support

Get support

Email support@nexaura.app or use the form below. We reply by email.

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Security and trust

Installing Nexaura safely

The Nexaura installer is not code-signed yet. Windows and Revit ask before they run it. This is what you will see.

Windows SmartScreen

The first time you run Nexaura-Setup.exe, Windows SmartScreen may show “Unknown publisher”. Click More info, then Run anyway.

Revit

The first time Revit starts with Nexaura, it asks whether to load the add-in, because the add-in is not code-signed. Choose Always Load.

Where to get the file

Download Nexaura only from the download page on nexaura.app. If you got the file from anywhere else, don’t run it. Download it again from nexaura.app.

When Nexaura downloads an update itself, it checks the file before it installs it.