Privacy policy

About this policy

Nexaura (“we”), based in Egypt, runs nexaura.app and makes the Nexaura add-in for Revit. We are the controller of the information described here: we decide how it is used. This policy covers the website, its forms, downloads, licences, the add-in and support. Nexaura is a tool for professionals and is not intended for children.

When you use the website form

The form collects your name, email address, company and your message, together with your choices on the agreement and marketing boxes and when you made them. On a tool that is coming soon, you can ask us to tell you when it is released. That form collects your name, your email address, an optional message, the tool you asked about, and your choice on the box that asks for that email. We email you a 6-digit code to confirm the address, and for one day we keep a keyed hash of your IP address so we can limit abuse of the form. We also record which version of this policy you agreed to.

We also count how many times each version is downloaded per day. Those counts are not linked to you.

When you activate and use the add-in

When you activate and each time the add-in checks your licence, it sends:

• your email address and licence key
• your computer name, Windows version, and the Nexaura and Revit versions you use
• a device ID generated from your computer and Windows user

We store your computer’s most recent public IP address with your computer record and copy it to the private workbook. When the add-in reports tool use, as described below, it also sends your network adapter (MAC) addresses and local IP addresses, which we keep to help spot one licence being shared between computers.

We keep the dates your computer first and last connected, how often it came back after being offline for a day or more, and whether a licence is a trial. We keep the customer or company name on the licence and its expiry date. Our team can add notes to a licence and tracks the status of your requests. Administrator actions are written to an internal log.

Which tools you use

The add-in reports which Nexaura tools you open, on which day and how many times. These reports are sent every so often while you use the add-in, and are linked to your licence and computer.

The add-in does not send your Revit models, project names, drawings or anything inside your files.

Why we use it

• To give you what you ask for. Replying to you, setting up and checking your licence, providing downloads and updates, and helping with support. We need this information to carry out our agreement with you, or to take the steps you ask for before one.
• To protect Nexaura and its users. Limiting abuse of the form, keeping each licence to its one computer, and spotting misuse. This is our legitimate interest in keeping the service secure.
• To improve Nexaura. Understanding which tools matter most and what to improve. This is our legitimate interest in developing the product.
• To send marketing. Only with your consent, as explained below.
• To meet legal duties. Where the law requires us to keep or provide information, such as for accounting, tax or a lawful request.

Marketing emails

The marketing box on the form is optional and starts unticked. Agreeing to this policy does not sign you up. We send you updates, information about new products or services, and marketing communications only if you tick that box. The box on a coming-soon tool page asks only for one email when that tool is released. We use it for nothing else. It does not sign you up to other marketing.

You can change your mind at any time by writing to support@nexaura.app or contacting us. This stops future marketing but does not affect anything we sent before. We may keep a short note that you opted out, so we don’t email you again. Messages we need to send to provide the service, such as verification codes and licence keys, are not marketing.

Who can see it

We do not sell your information. Only the Nexaura team can see it, along with the providers that run the service for us:

• Cloudflare hosts the website, the licence service and the database.
• Google hosts a private workbook that holds licence, computer and usage records.
• Resend sends our emails.

We may also share information with professional advisers, or with authorities when the law requires it or when it is needed to establish or defend a legal claim.

These providers may process information outside your country, including in the United States. Where the law requires a safeguard for this, we rely on the measures those providers offer, such as standard contractual clauses.

How long we keep it

• Licence and computer records: until two years after the licence’s expiry date, unless you ask us to delete them sooner.
• Tool usage records: two years. The private workbook holds the last 90 days for licences that are enabled and not expired.
• Form messages: two years from the day we receive them. A message not yet answered is kept until it is answered.
• The hashed IP address from the form: one day. Records of codes sent: one day. Records of tries at a code: one hour.
• The internal log of administrator actions: three years. If you ask us to delete your information, your email address is removed from it.
• Verification codes stop working after 10 minutes, and download passes after 30 days. Both are then deleted.
• Server logs: see below.
• Licences from our older system also have copies in the private workbook. We remove those by hand when you ask, or when that system is retired.
• Your marketing choice: with your form message, for the period above, or until you change it.

Server logs

When you visit the website or the add-in connects to our service, Cloudflare processes technical details of the request, such as the address requested, the time and your IP address, to deliver it and keep it secure. Download links can include your download pass in the address. We use these logs only to run and protect the service, and they are removed automatically after Cloudflare’s short log retention period.

Cookies and browser storage

This website does not use advertising, marketing or analytics cookies. After a licence request, or after you enter your licence key on the download page, which checks your email and key against your licence without storing them, your browser keeps a download pass for 30 days so you don’t have to fill in the form again. You can clear it from your browser at any time; you will just be asked to fill in the form next time.

How we protect it

Connections to the website and the licence service are encrypted. Our database holds licence keys, verification codes and download passes only as hashes. Licence keys and codes are delivered to you by email through Resend, so a copy passes through that provider and your mailbox. Access to the administration tools is restricted. No system is completely secure, so we cannot promise that information will never be exposed.

Your rights

Depending on where you live, you can ask us to:

• show you the information we hold about you, or give you a copy in a portable format
• correct it if it is wrong
• delete it, or limit how we use it
• stop using it for a purpose you object to, including marketing

To do any of these, write to support@nexaura.app or contact us. If we delete the records a licence depends on, that licence may stop working. You can also complain to the data protection authority where you live.

Changes to this policy

When we change this policy we update the date below. If a change is significant, we will tell you by email or with a notice on this website.

Questions

If you have a question about this policy, write to support@nexaura.app or contact us. Our terms of use explain the rules for using Nexaura.

Last updated 11 November 2026.